Professional Home & Office Cleaning

Everyone that works for either branch is an employee of that branch.  Neat & Repeat is fully licensed, bonded and insured and we carry Worker’s Compensation Insurance on all employees.

No long-term contracts here! At Neat & Repeat, we believe in earning your loyalty with every clean, not locking you in with a signature. You’re free to adjust or pause your service anytime. However, we do ask all clients to agree to our Terms of Service before scheduling. This helps ensure we’re on the same page about things like scheduling, access, payments, and policies, so everything runs smoothly for you and our team.

Our goal is simple: to make you so happy with your cleaning experience that you’ll never want to leave us.

We understand that life happens, and tomorrow’s unpredictability impacts us all. Please contact our office at least two business days (48 business hours) before your scheduled cleaning date to avoid being charged a cancellation fee.

Our cancellation fee schedule is as follows:

• Cancellation of more than 48 business hours in advance of your scheduled appointment: No charge

• Cancellation of less than 48 business hours but more than 24 business hours prior to scheduled appointment: 50% of the job fee

• Cancellation less than 24 business hours prior to scheduled appointment: 100% of the job fee

Please keep in mind that if you have a regularly scheduled cleaning appointment, we are holding that spot specifically for you. If you cancel with short notice, we are unable to fill in that opening. The scheduled appointment made by you is your financial responsibility, regardless of the circumstances that may have prevented its occurrence. Depending on your service frequency, additional time may be needed on our next cleaning visit, as additional time will have passed since your home was cleaned last.

Yes. Our employees are W-2 employees (not Independent Contractors) and meet strict hiring and training standards. They meet all Federal requirements regarding their ability to legally work in the United States. They are insured, bonded, and covered by comprehensive Worker’s Compensation insurance. Additionally, each of our cleaning technicians has achieved the title of Certified Professional Housekeeper by ISSA Residential, an international cleaning standards body founded 40 years ago to train and certify commercial and residential cleaning technicians.

Neat & Repeat will provide all cleaning equipment and supplies unless otherwise arranged. During the initial cleaning we will bring our ladders. For ongoing cleaning, we ask that the clients have safe & appropriate ladders that the cleaning technicians can use.

Our Deep Cleaning (also called an Initial Cleaning) is different from our recurring or maintenance cleanings in several ways. Think of it as a detailed “reset” for your home, similar to a spring cleaning or a much-needed catch-up cleaning. Even in the most organized homes, dust, buildup, and residue can quietly accumulate over time. When that buildup has been there for a while, it naturally takes more time and effort to remove.